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RETURNS AND REFUNDS
Returning goods

1. We want you to be totally satisfied with the goods you buy from our site. If you are not happy with the goods you have purchased, you may return them within 7 days to us for adjustment, replacement(once) or refund. Refund is in full for the frames only, lenses providing they are in original condition and complete with case and cloth (excluding p&p).
Lenses are bespoke items and therefore we are unable to refund the cost of lenses. Where possible and where appropriate we will exchange for an alternative lens type. This may incur an additional payment if the replacement is a more expensive option. 
2. Please telephone us on 01438 743384 or email us on info@lowcostspex.co.uk to advise that you wish to return the goods and follow the instructions given. This will usually involve you posting the goods back to us using 1st class recorded mail.
3. The risk of damage to any goods you return to us will remain with you until the goods have been delivered to our premises and accepted by us at those premises.


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